R-U CHILLING SHIPPING POLICY

This Shipping Policy was updated on 09/17/2026

1. SHIPPING AND DELIVERY

Domestic Shipping: Standard (5-8 Business Days): $8

2. PROCESSING TIME

Orders are processed within 10 business days excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

3. CANCELLATION

After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us.

4. RETURNS

Returns will be accepted within 14 days from the original purchase date. Items must be returned in the original condition. Some items, such as sale items may be ineligible for return.

5. DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the sellers  LIABILITY. For delayed orders, please first contact the shipping carrier for item status.

6. DAMAGED ORDERS

RUC is not liable for lost or damaged products after order has been placed in the carriers possession for delivery.

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